We work hard to make sure your gameplay runs smoothly, but sometimes a technical issue or internet disruption can cause a disconnection. Here’s what to expect if that happens:
1. Game round completion
In most cases, the game round will have already been completed by the system.
2. Winnings from completed rounds
If you had a winning spin, your account is usually credited automatically.
If you don’t see the winnings right away, try clearing your browser’s cache and cookies, then reopen the game.
Winnings generally appear within 24 hours. If they still haven’t after that time, our support team will investigate and contact the game provider for you.
3. Ongoing or bonus rounds
If you were disconnected during an unfinished round or bonus feature, don’t worry - the free spins will automatically continue in the background. Any winnings generated during this time will be automatically credited to your player account.
We appreciate your patience and understanding. If you need further assistance, please reach out to our Customer Support Team, and we’ll be happy to help.