If your withdrawal is cancelled, we will send you an email explaining the reason. If you cannot find this email, please check your junk or spam folder.
Below are the most common reasons for a cancelled withdrawal:
Incomplete verification:
Your account verification may not be fully completed. Please visit the account verification page and check your status.Mismatched payment method:
Withdrawals must be processed using the same method you used to deposit. For example, if your winnings were generated from a specific deposit method, the withdrawal must be returned to that same method.Wagering requirements not met:
If no bonus was used, all deposits must be wagered at least 1x before a withdrawal can be processed, in accordance with our terms and conditions.