After the withdrawal has been reviewed and approved by our team, you'll receive a confirmation email from us.
Withdrawals are usually processed within 24hrs, but depending on if an additional security review is required it could take 1–4 business days to arrive, depending on your payment method and your bank’s processing times.
All withdrawal requests undergo an internal review process to ensure compliance with security and regulatory requirements,
Steps to Ensure Successful Withdrawals
To avoid delays and ensure your withdrawal is processed smoothly, follow these steps:
Verify Your Payment Method:
Ensure that your withdrawal request is directed to the same payment method you used for your deposit or the method associated with the winning funds.
Monitor Your Email:
Look out for a confirmation email indicating that your withdrawal has been processed. This email will provide an update on the status of your request.
Allow the Full Processing Time:
Be patient and allow up to 5 business days for the funds to arrive in your account.
Certain banks and payment providers are not processing withdrawals during weekends and public holidays. In such cases, it can take up to 5 business days.
Additionally, after approval, it may take extra time for your bank to process the funds and deposit them into your account. However, you can always check the status of your withdrawal in your Account History page or directly from the Withdrawals page.
If your withdrawal hasn’t arrived after the full processing time, double-check your E-Mails for any updates.
Please contact customer support if you need further assistance.