If your deposit was unsuccessful, please check the following:
1. Follow the correct deposit steps
Make sure you have completed all required steps for the payment method you selected.
2. Check your card verification
For card payments, please ensure the Verified by Visa or Mastercard Secure password/code was entered correctly.
3. Check with your bank
Most failed deposits are caused by the bank declining the transaction. This can happen due to:
Insufficient funds
Spending limits on your account
Online transaction blocks
International transaction restrictions
Security checks by your bank
4. Contact your bank
Please contact your bank to confirm why the payment was declined.
Still having trouble?
If your bank confirms there is no issue and your deposit still fails, please contact us and we’ll be happy to help.